Privacy Policy


This privacy policy(“Policy”) describe how fichuaTanzania collects, protects and uses the personally identifiable information (“Personal Information”) you may provide on the website and any of its products or services (collectively,” website” or “services”)


It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This policy does not now apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage


Automatic collection of the information 


Our top priority is customer data security and as such we exercise the no logs policy. We may process only minimal user data, only as much as it is absolutely necessary to maintain the website or services. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system


Collection of Personal Information 


You can visit the website without telling us who you are or revealing any information by which someone could identify you as a specific identifiable individual. If, however you wish to use some of the website’s feature, you wish to use some of the website’s features, you may be asked to provide certain Personal Information (for example, your name, e-mail address) We receive and store any information you knowingly provide to us when you create an account, publish content, or fill any online forms on the website. When required, this information may include the following;

  • Personal details such as name, etc.
  • Contact information such as email address etc
  • Account details such as username, unique user ID, password etc


Users who are uncertain about wat information is mandatory are welcome to contact us 


Use and processing of collected information 


In order to make our website and service available to you, or to meet a legal obligation. We collect information to be used for the following purposes;

  • Create and manage user accounts
  • Protect from abuse and malicious users
  • Run and operate our website and services


Processing your Personal Information depends on how you interact with our website and in one of the following applies; (i) you have given your consent for one or more specific purposes; this ,however ,does not apply whenever the processing of Personal Information is subject to data protection law (ii)provision of information is necessary for the performance of an agreement with you and /or for any pre-contractual obligations thereof (iii) processing is necessary for the purpose of the legitimate interests pursued by us or by a third party


In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contact.


Managing information 


You are able to delete certain information we have about you. The Personal Information you can delete may change as the website or services change. When you delete personal information, however we may maintain a copy of the unrevised Personal Information in our records for the duration necessary to comply with our obligations to our affiliates and partners and for the purposes described below.


Disclosure of information 


Depending on the requested services or as necessary to complete any transaction or provide any service any service you have requested, we may share your information with your consent with our trusted third parties that work with us, any other affiliates and subsidiaries third parties. These services providers are not authorized to use or disclose your information to any third parties.


Retention of information 


We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporation your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access ,the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.


The rights of the users


You may exercise certain rights regarding your information processed by us. In particular ,you have the right to do the following (i) you have the right to withdraw consent where you have previously given consent to the processing of your information if the processing is carried out on a legal basis other than consent (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected (v) you have the right, under certain circumstances ,to restrict the processing of your information for any purpose other than storing it (vi) you have the right to receive your information in a structured ,commonly used and machine readable format and if technically feasible ,to have it transmitted to another controller without any hindrance.(this provision is applicable provided that your information is processed by automated means and processing is based on your consent)


Privacy of children


We do not knowingly collect any Personal Information form children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through our website or service. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this policy by instructing their children never to provide Personal Information through our website or service without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through our website or service, please contact us.


Do Not Track signals


Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tacking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from users who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track Signals is not yet uniform. As a result, this website is not yet set up to interpret or respond to Do Not track Signals communicated by your browser. Even so, as described in more detail throughout this policy, we limit our use and collection of your Personal Information 


Information security 


We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or, disclosure. We maintain highest level of administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of Personal Information in its control and custody. 


Data breach


in the event we become aware that the security of the website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including ,but not limited to ,security attacks or fraud, we reserve the right to take reasonably appropriate measures ,including but not limited to investigation and make reasonable effort to inform affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is required by law. When we do, we will send you an email.


Change and amendments 


We may update this policy from time to time in our discretion and will notify of any material changes to the way in which we treat personal information. When changes are made, we will post a notification on the main page of our website. Any updated version of this privacy policy will be effective immediately upon the posting of the revised privacy policy unless otherwise specified. Your continued use of the website or services after the effective date of the revised privacy policy will constitute your consent to those changes. However, we will not without your consent use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.


Acceptance of this policy


Your acknowledge that you have read this policy and agree to all its terms and conditions. By using the website or its services you agree to be bound by this policy. If you do not agree to abide by the terms of this policy, you are not authorized to use or access the website and its services.

Contacting us


If you would like to contact us to understand more about this policy or wish to contact us concerning any matter relating to individual rights and your Personal Information ,you may send an email to [email protected] 

This document was last updated on 10th July 2020